How do you select your caregivers?

Hearts At Home has one of the most extensive employee screening processes in the industry. We realize that our caregivers are in a position of trust, and we will NOT hire anyone unless they meet our stringent employment criteria, including:

• Personal interviews
• Prior employment references
• Past experience as a caregiver
• Personal references
• Criminal background check
• Illegal/illicit drug test

Finally, we do our own “gut check” to decide if we feel that the candidate is someone who we would trust to care for our own loved ones.

Once hired, every employee receives our Hearts At Home employment certification, a thorough employee orientation, and is then bonded and insured.

We have a nurse from a home health agency, will Hearts At Home still help us out?

Yes. This is a very common occurrence. Our services are an excellent complement to the medical care provided by a home health or hospice care agency. We consider these agencies as partners who help ensure that your loved one is receiving the best care possible.

Do you require a contract?

No. Services can be changed or cancelled without penalty. We do require a Service Agreement for proper documentation of the care plan, but there are no contractual time frames.

What is your process?

The unique Hearts At Home process can be broken down into 3 key steps,

Step 1: Assessment

After you contact us, we will arrange for a free in-home consultation at your convenience. During the meeting we learn about you, your loved one, and the type of care your loved one needs. We also answer any questions you may have about our services. If appropriate, we will work with you to establish a care plan.

Step 2: Caregiver Selection

When selecting a caregiver we include many considerations. First, we evaluate the caregiver skills required for your loved one. We also consider the disposition of the caregiver we choose because some people bond better with caregivers that are “easy going” or “laid back, while other people thrive with “energetic” caregivers. In addition, we consider the long term availability of the caregiver to ensure consistency. Once the caregiver is selected, we make the introductions to your loved one at the most critical point of service…the start.

Step 3: Ongoing Evaluations

The third step is a vigilant and ongoing assessment to ensure that the care plan continues to be appropriate for your loved one’s needs. We may recommend adjustments to the care plan based on changing circumstances, but just like Step 1, the updates are based on working with you to establish an agreeable care plan.